Do you support businesses outside the Lower Mainland with Managed IT services Vancouver solutions?

Yes. While our primary focus for our Vancouver-based managed IT services is the Lower Mainland, many of our services are delivered remotely and are available to Canadian businesses outside the region. This includes Microsoft 365 managed services, network security solutions, penetration testing services, monitoring, and remote help desk support. Organizations outside the Lower Mainland benefit from the same structured processes and experienced technical team.

As a managed IT service Vancouver provider, do you work with internal IT teams?

Yes. Many Lower Mainland organizations use our co-managed IT services to support existing internal IT teams. In these environments, we typically handle help desk support, system monitoring, and infrastructure maintenance, while internal teams retain strategic planning and oversight. Law firms, small businesses, healthcare and dental clinics, manufacturers, and schools needing additional coverage will leverage this approach without replacing internal resources.

Is upgrading outdated hardware part of your managed IT services Vancouver solutions?

Yes. As part of our managed IT services in Metro Vancouver, we regularly help Lower Mainland organizations replace aging or unsupported equipment with secure, business-grade systems. These upgrades can include desktops, laptops, networking equipment, and security hardware from vendors such as Lenovo, Cisco, SonicWall, Unifi, and Datto. We carefully plan hardware upgrades to minimize disruption and maintain compatibility with existing systems and security requirements.

How fast is onboarding?

We onboard most Vancouver & Lower Mainland clients within a few days, but the transition period from a previous IT support company is usually 30 days. Onboarding typically includes an environment review, system documentation, security updates, and, in some cases, IT environment stabilization. This structured onboarding process ensures organizations transition smoothly into our managed IT services with minimal impact on daily operations.

Managed IT Services Vancouver Businesses Can Rely On

We help Lower Mainland organizations rely on their technology rather than fight with it. Our managed IT services Vancouver solutions support healthcare clinics, professional service firms, nonprofit organizations, and growing businesses across Vancouver City, Chilliwack, Burnaby, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Surrey, Delta, White Rock, Maple Ridge, Pitt Meadows, the City of Langley, and the Township of Langley. Our role is to keep technology dependable, secure, and responsive so teams can focus on their work, not IT issues.

contact us now for a quote!

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[ WHO WE ARE ]

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Gennix is a Western-Canadian managed IT services Vancouver provider with more than 17 years of experience supporting organizations across the Lower Mainland. Founded by Ren Giesbrecht and Erik Edge, our team is based locally in Langley, BC. Gennix supports organizations throughout British Columbia, especially in Vancouver, Surrey, Langley City, Langley Township, Burnaby, North Vancouver, New Westminster, Coquitlam, Abbotsford, Mission, Chilliwack, and nearby areas.

We are deeply rooted in the local business community and do not operate as a national call center or outsource our helpdesk. Every call is answered live from 7 AM to 7 PM, and we guarantee a 30-minute triage response time. Our clients work directly with seasoned technicians who understand their infrastructure, can attend on-site when needed, and build long-term relationships with the organizations they support.

While many of our services are delivered remotely, one of our core strengths is our location in the Lower Mainland, which allows us to support networks, hardware, and projects that require hands-on expertise.

⤷ Learn More

Top-down view of a Gennix employee working on a laptop while delivering Managed IT Services Vancouver solutions for a local business client.

Misty evergreen forest in the Lower Mainland near Vancouver, where Gennix, a Managed IT Services Vancouver provider, usually works with local clients.

Notebook and tablet on a white desk used by Gennix while delivering Managed IT Services Vancouver to small and mid-sized businesses.

Forest valley in British Columbia near Vancouver where Gennix, a Managed IT Services Vancouver provider, regularly travels to support client locations.

Workspace with notebook and coffee mug commonly used by Gennix while providing Managed IT Services Vancouver solutions.

Top-down view of a laptop on a white desk of a Gennix employee, a Managed IT Services Vancouver provider, that supports day-to-day IT operations for businesses.

[ SERVICES ]

Managed IT Services Vancouver Solutions

Managed IT Services for Canada, British Columbia (BC)

Our full-service managed IT services for Canada and especially in Vancouver and the Lower Mainland include unlimited help desk support, proactive monitoring, patching, endpoint protection, backups, and disaster recovery. These services are designed to support organizations operating in fast-paced Lower Mainland environments where downtime and delays are not acceptable.

⤷ Explore Managed IT Services Canada, BC

We deploy, migrate, and manage cloud Microsoft 365 managed services for Canadian organizations, with a large portion of our clients based across Vancouver and the Lower Mainland. This includes licensing optimization, account security, cloud provisioning, and daily administration for teams in Chilliwack, Surrey, Langley, and surrounding cities.

Microsoft 365 Managed Services

⤷ Explore Microsoft 365 Services

We offer penetration testing services aligned with Canadian cybersecurity insurance and compliance requirements. Small and large businesses throughout Vancouver and the Lower Mainland rely on our vPenTest assessments for internal and external testing, transparent reporting, and practical remediation guidance.

Penetration Testing Services

⤷ Explore Penetration Testing Services

Whether your business is in a single location or across multiple locations in Metro Vancouver, our managed IT services Vancouver services include firewall management, VPN setup, email security, endpoint protection, and hybrid workforce solutions. We help Lower Mainland businesses secure their computer networks.

Network Security Solutions

⤷ explore Network Security Solutions

Business Computer Support

As a managed IT services Vancouver provider, we procure, configure, and deploy business-grade computers and hardware for organizations across the Lower Mainland. Clients in Vancouver, Surrey, Langley, and nearby communities receive secure, preconfigured, ready-to-use devices from trusted vendors, including Lenovo, Dell, Apple, UniFi, Cisco, SonicWall, Lexmark, Unifi, and Datto.

⤷ explore Business Computer Support

Our Team

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Ren Giesbrecht, Co-Founder

Director of Business Development and Finance. Specializes in infrastructure and client solutions research. Known for clarity, calm execution, and long-term client relationships across the Lower Mainland.

Erik Edge, Co-Founder

Director of Client Services. Leads service delivery team, oversees on-site deployments, and conducts complex troubleshooting with a hands-on, solutions-driven approach.

Ren and Erik smiling, the founders of Gennix Consulting, a managed It services Vancouver provider

[ TESTIMONIALS ]

“Gennix is the best! Their service is excellent, fast and efficient. They look for the most robust, cost effective solutions to our IT problems. They have tackled any IT problem we’ve throw their way. I would recommend them for any project, big or small.”

— Leeann Soueiti, Clinical Manager, West Coast Retina Consultants

“An amazing team to work with. Very knowledgable, and professional. They established our new IT system and have provided timely and experienced support for all of our users.”

— Leeann Soueiti, Clinical Manager, West Coast Retina Consultants

“Knowledgeable, precise, and friendly”

— Rene Bongo

“Response time is top-notch, people are professional and solutions-focused. Very efficient and friendly.”

— Steve Thompson

[ BENEFITS]

Benefits of Managed IT Services Vancouver & Lower Mainland Solutions

Organizations across Vancouver and the Lower Mainland rely on Managed IT Services Vancouver providers to keep systems reliable, reduce downtime, and support growth without the burden of managing IT internally. At Gennix, we deliver these services for law firms, small businesses, healthcare organizations, manufacturers, schools, and more that depend on secure, responsive technology as part of their daily operations.

Fast Local Support When It Matters

Our managed IT services in Vancouver include live phone support with fast response times and onsite availability throughout the Lower Mainland, ensuring issues are addressed quickly when hands-on assistance is required.

Reduced Downtime Through Proactive Management

Proactive monitoring and maintenance help identify and resolve issues before they cause outages, reducing downtime and improving day-to-day reliability across systems and users.

Security and Compliance-Focused IT Operations

Our managed IT services for Vancouver businesses provide strong cybersecurity aligned with Canadian insurance and compliance requirements, helping organizations protect data while supporting hybrid and remote teams securely.

Flexible IT Models and Long-Term Cost Control

Organizations benefit from flexible, fully managed or co-managed IT models, along with lower long-term IT costs achieved through standardization, planning, and consistent system management.

Dense evergreen forest below snowy mountains that Gennix, offering Managed IT Services Vancouver solutions, usually passes by when driving to different client sites.

A woman sitting at a bright white desk, writing with a pen. On the desk, there are glasses, a white mug, and a computer monitor. In the background, a green plant is visible.

[ FAQ ]

FAQs about our Managed IT Services Vancouver Solutions

As a Managed IT services Vancouver provider, we deliver reliable on-site support across Metro Vancouver and the Lower Mainland. We cover the Lower Mainland, including support for businesses in Vancouver, North Vancouver, Surrey, Burnaby, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Abbotsford, Chilliwack, Delta, Richmond, White Rock, the City of Langley, and the Township of Langley. Our strong local presence across the Lower Mainland allows us to respond quickly when hands-on support is required, whether for troubleshooting, installations, upgrades, or planned IT projects. In addition, we support organizations in Victoria and across Vancouver Island through a combination of on-site visits and remote service models, depending on operational needs.
Yes. While our primary focus for our Vancouver-based managed IT services is the Lower Mainland, many of our services are delivered remotely and are available to Canadian businesses outside the region. This includes Microsoft 365 managed services, network security solutions, penetration testing services, monitoring, and remote help desk support. Organizations outside the Lower Mainland benefit from the same structured processes and experienced technical team.
Yes. Many Lower Mainland organizations use our co-managed IT services to support existing internal IT teams. In these environments, we typically handle help desk support, system monitoring, and infrastructure maintenance, while internal teams retain strategic planning and oversight. Law firms, small businesses, healthcare and dental clinics, manufacturers, and schools needing additional coverage will leverage this approach without replacing internal resources.
Yes. As part of our managed IT services in Metro Vancouver, we regularly help Lower Mainland organizations replace aging or unsupported equipment with secure, business-grade systems. These upgrades can include desktops, laptops, networking equipment, and security hardware from vendors such as Lenovo, Cisco, SonicWall, Unifi, and Datto. We carefully plan hardware upgrades to minimize disruption and maintain compatibility with existing systems and security requirements.
We onboard most Vancouver & Lower Mainland clients within a few days, but the transition period from a previous IT support company is usually 30 days. Onboarding typically includes an environment review, system documentation, security updates, and, in some cases, IT environment stabilization. This structured onboarding process ensures organizations transition smoothly into our managed IT services with minimal impact on daily operations.

[ CONTACT US ]