About Gennix 

[ ABOUT ]

Gennix is a Canadian IT services provider supporting organizations across Vancouver and the Lower Mainland with practical and reliable technology support. We work with organizations that rely on their systems every day and need IT that is secure, and responsive without unnecessary complexity.

From day-to-day support to long-term IT management, Gennix helps organizations across Metro Vancouver operate with confidence knowing their technology is being actively monitored, maintained, and supported by a local team. Our strongest delivery presence is in the Lower Mainland, supporting organizations in Vancouver, Burnaby, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Surrey, Delta, White Rock, the City of Langley, and the Township of Langley.

We support a range of organizations including law firms, small businesses, healthcare clinics, manufacturers, schools and more that depend on stable systems and fast response.

[ OUR TEAM ]

Gennix is led by experienced IT professionals who combine deep technical knowledge with a strong focus on customer service and long-term relationships.

Erik Edge – Director of Client Services

Erik is a co-owner of Gennix and leads our service delivery team. With more than 20 years of experience in IT support, he has worked with organizations ranging from small businesses to large corporate environments in Canada and South Africa. Erik is known for his calm, methodical approach to complex IT challenges and his commitment to high service standards. Outside of work, he enjoys time with his family and refereeing soccer.

Ren Giesbrecht – Director of Business Development

Ren is a co-owner of Gennix and oversees business development, finance, and marketing. With over 24 years in the IT industry, he brings a strategic perspective grounded in hands-on experience. Ren enjoys building long-term client relationships and curating IT solutions that genuinely improve how organizations work. Outside the office, he spends time with his family and follows his Winnipeg Jets closely.

James DeWolf – Helpdesk Technician

James joined Gennix in 2014 after more than a decade with a major electronics retailer. He brings strong troubleshooting skills and a customer-first mindset to the help desk. James keeps up with emerging technology trends and enjoys working on cars and cheering for the Vancouver Canucks.

Tim Edge – Senior Field Technician

Tim joined Gennix in 2020, bringing strong knowledge of computer hardware and a passion for learning. He is skilled at building IT processes and writing documentation that benefits the Gennix team and our clients. Outside of work, Tim enjoys building computers and spending time with his family.

Andy Liao – Senior Field Technician

Andy joined Gennix in 2014 with technical training from BCIT and more than 10 years of desktop support experience. He enjoys solving IT challenges efficiently and thoroughly. Outside work, Andy enjoys building projects by hand, skiing, skating, and exploring software development.

Chris Latecki - Field Technician

Christopher joined Gennix in 2024 and brings a strong desire to learn and deliver positive client experiences. When not working on IT issues, he can often be found problem-solving on indoor climbing walls across the Lower Mainland.

[ COMMUNITY ]

IT is about people

Technology should support people, not the other way around. Most business owners don’t care how IT works behind the scenes; they care that it works reliably and securely. At Gennix, our mission is to keep people connected to their data in a way that feels simple, dependable, and effortless.

When IT is working properly, it fades into the background. Our goal is to make technology feel almost unnoticeable in the best possible way.

[ THE BEGINNING ]

How Gennix Started

Erik Edge and Ren Giesbrecht met in 2007 through a mutual contact. What began as a conversation quickly turned into a three-hour discussion between two experienced IT professionals who discovered they shared similar values, complementary skills, and a vision for delivering IT support differently. That conversation became a joint venture and later a partnership in 2009. Gennix was born with a focus on practical IT, strong relationships, and long-term accountability.

[ GENNIX ]

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What We’ve Learned

The IT industry changes constantly. To stay effective, Gennix installs and operates the same solutions internally before recommending them to clients. Our technicians continuously train, test, and certify so they can troubleshoot effectively when issues arise.

We also place a strong emphasis on customer service. Technical skill alone is not enough. Clear communication, accountability, and follow-through are essential to delivering great IT support.

How Our Clients Win

Over time, we developed IT support the Gennix way. With a 30-minute response guarantee, our clients are never left waiting when issues arise, whether support is delivered remotely or on-site.

We focus on guiding organizations toward solutions that genuinely improve operations, while steering them away from tools & ideas that may look appealing but deliver little real value. Our role is to help teams use technology efficiently, so they can focus on their work - not on IT problems.

  • “During my five years looking after I.T. for the Mayne Island Health Centre Association, I have always had a very positive experience with the support we get from Gennix. They understand the mission-criticality of I.T. for our operation, and the Help Desk has been unfailingly prompt, friendly and effective in dealing with our trouble calls. Gennix has also been very helpful with non-emergency matters: requests for advice or information, equipment upgrades and so on.”

    — Malcolm Inglis

  • "IT support costs dropped by 35% per month after patchwork IT was streamlined."

    — Erin knott
    CMA Canada Pacific District

  • "Gennix have proved their worth in helping us navigate a number of unexpected challenges"

    — Darlene Marno
    Ecotrend Ecologics

  • “Gennix Consulting has provided excellent expertise and service to our strata management company over the past 10 years. They respond to our needs on a timely basis and we rely heavily on their knowledge and experience in overseeing our day to day IT requirements.”

    — Craig Smith
    Bradshaw Strata Management

  • “Going with Gennix has streamlined our company’s IT management and helped us work more efficiently by providing innovative solutions, personalized customer service, and timely troubleshooting and support. Through these efficiencies, we were able to reduce our costs: important for non-profit organizations such as ours. Each member of their team has proven to be thorough, prompt and responsive to customer concerns.”

    — Irene Clarence, Executive Director Mid-Main Community Health Centre 

  • “Gennix transitioned us to the Cloud which has had a positive impact on our employee productivity – i.e. less downtime. Thanks, Gennix.”

    — Gerri Botterill, Associate Executive Director, Buxton Consulting Ltd.

  • “Gennix is the best! Their service is excellent, fast and efficient. They look for the most robust, cost effective solutions to our IT problems. They have tackled any IT problem we’ve throw their way. I would recommend them for any project, big or small.”

    — Leeann Soueiti, Clinical Manager, West Coast Retina Consultants 

  • “An amazing team to work with. Very knowledgable, and professional. They established our new IT system and have provided timely and experienced support for all of our users.”

    — Kathy Marchal

  • “Knowledgeable, precise, and friendly”

    — Rene Bongo

  • “Response time is top-notch, people are professional and solutions-focused. Very efficient and friendly.”

    — Steve Thompson

  • “I have been your customer now for over 10 years. In my busy day, you work behind the scenes to keep my system running smoothly and efficiently. When I need upgrades or new hardware you provide competitive pricing, easy installation and seamless transition.”

    — Dr. Mary Kagan BSCH MD CCFP. Capitol Hill Medical Clinic

[ VENDORS ]

Our Preferred Vendors

Over many years of deployment and support, Gennix has developed long-standing relationships with trusted technology vendors. We recommend products we know will perform reliably over the long term and integrate well into business environments.

These include Lenovo, Microsoft, SonicWall, Cisco, Datto, Ubiquiti, CyberPower, Ergotron, Lexmark, ScanSnap by Fujitsu, VMware, and Zebra.

[ FAQ ]

FAQ

  • We provide onsite managed IT services Vancouver organizations rely on throughout the Lower Mainland. This includes support for businesses in Vancouver, Surrey, Burnaby, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Delta, White Rock, the City of Langley, and the Township of Langley. Our strong local presence across the Lower Mainland allows us to respond quickly when hands-on support is required, whether for troubleshooting, installations, upgrades, or planned IT projects. In addition, we support organizations in Victoria and across Vancouver Island through a combination of onsite visits and remote service models, depending on operational needs.

  • Gennix is a locally owned Western Canadian MSP headquartered in Langley, BC. We do not outsource our help desk or rely on offshore support. Our Managed IT Services Vancouver clients work with a team that lives and works in the Lower Mainland, allowing us to provide onsite support when required and maintain long-term client relationships.

  • Clients work with experienced technicians who remain familiar with their systems over time. We prioritize continuity so organizations are not repeatedly explaining their setup to new contacts. This model is especially valued by healthcare clinics, law firms, small businesses, manufacturers, and schools where consistency and trust matter.

  • Gennix has been part of the Lower Mainland business community for more than 17 years. We support local organizations across Vancouver, Surrey, Delta, White Rock, Maple Ridge, and Pitt Meadows, and we actively contribute to community initiatives, healthcare fundraising efforts, and youth sports programs. Being local is not just where we work, it’s how we operate.

  • Many organizations come to Gennix after working with national providers or informal IT support models that lacked accountability. They stay because they value fast response, clear ownership, and a team that treats IT as a long-term responsibility rather than a ticket queue. Our Managed IT Services Vancouver clients trust us because we are accessible, consistent, and invested in their success.

[ CONTACT US ]

Choosing an IT partner is an important decision. Gennix offers free consultations to discuss your organization’s needs, goals, and budget so you can determine whether we are the right fit.

If you are interested in working with a local IT team that values reliability, communication, and long-term partnership, we would be happy to meet.